Delia Willingham – Insurance Manager – Flybe Limited. February 2020
Simon always acts in a professional manner. He is keen to understand the client and puts the client’s needs first, with a “can do” attitude. He deals with claims efficiently and methodically. He is equally capable of handling claims for aircraft damage or pilots’ Loss of Licence. He maintains a good relationship with the insurers’ claims handlers. He keeps clients up to date. I would have no hesitation in recommending him for any insurance claims work.
Peter Cox – Managing Director – Grimme Butcher Jones Ltd. January 2016
Simon has a great ability to adapt to a new environment, quickly and with ease. This was particularly beneficial to us during the periods of holiday cover which he provided for our claims manager. Simon has a very strong work ethic and is totally professional in the manner in which he conducts himself, both personally and with the work he undertakes. We have utilised his services on a number of occasions and would not hesitate to do so again when the need arises.
Mark Mortlock – Active Underwriter – Specialist Property, Liability & Motor – Tokio Marine Kiln Syndicates Limited. December 2015
Whether it is a Business Interruption loss emanating from a Power Generation Plant, Cat-Loss Property Damage to multiple small dwellings, or a large single Specialist Property claim, Simon has the ability to blend his claims adjusting experience with his previous broking knowledge, and provide an invaluable insight into the claims he handles. With conduct risk playing an ever-increasing role in the decision making process, this unique Insurer/Client balance is a differentiator within the insurance market and adds value to claims handling.
Toby Rogers – Partner – Clyde & Co. LLP. December 2015
I first started working with Simon very soon after he moved over from aviation to property. I was immediately impressed by the way he picked up on the various complex policy coverage issues in the disputes we were handling together. He has an instinctive grasp of insurance that enables him to work across classes in a way that few manage quite so successfully. Simon is a man who sees the wood from the trees very clearly and gets to the nub of a case early on. He is robust and unafraid to ask difficult questions whether they be of the insured, loss adjusters or even his own lawyers! Simon also has a strong moral compass and sense of professionalism – he gets the job done come what may and always acts in a way that upholds the value of his employers and the best traditions of the market.
Paul K Bennett – Senior Vice President – Head of Claims, Bowring Marsh UK. December 2015
During the several years I have conducted business with Simon in his capacity as a Principle Property Claims Adjuster, he is a consummate professional with a can do attitude. He is both flexible and adaptable with a positive approach towards the successful resolution of business issues.
Neil Riddington – Head of Claims, Atrium Underwriters Limited. December 2015
Simon was able to help us out with independent Peer Review at a time when we needed some additional files to be reviewed. His multi-class experience, and familiarity with the claims review process from his own Managing Agent experience was really useful. He was flexible in his approach, worked swiftly and completed the remit in good time, and provided excellent and consistent input into the file review process. Simon gelled well with the Team and communicated his findings in a clear and empathetic manner, which ensured that the message was received loud and clear.
Andrew Spencer – Head of Claims, Interhannover, London. November 2014
In the brief time that I have worked with you, I have been more than impressed with your ability to quickly grasp very complex claims. You seem to have a natural ability to see beyond any difficulties, create solutions and provide clear direction in claims handling, to what would otherwise be very problematic issues. I feel that you can be relied upon to provide fast and often intuitive decisions whilst maintaining the highest regard for KILN and its values. It has very much been my pleasure to work with you so closely on numerous occasions.
Gracechurch Surveys 2013 and 2014.
Very thorough and responsive to Broker needs.
Very Client focused and able to understand their needs.
He is an excellent man.
NAJ Solutions 